Refund Policy

Eligibility for Refunds

At briovaxenora, we understand that sometimes our services may not meet your expectations. We offer refunds for eligible purchases within specific timeframes and conditions. To qualify for a refund, you must submit your request within 30 days of your initial purchase or subscription activation date.

Refunds are available for premium subscription plans, one-time purchases of educational materials, and consultation services. However, please note that certain services may have different refund terms based on their nature and delivery method.

Refund Categories and Conditions

Different types of purchases and services have specific refund conditions. We've organized our refund policy into clear categories to help you understand what applies to your situation.

Non-Refundable Items

Certain purchases are not eligible for refunds due to their nature or delivery method. These include completed consultation sessions, downloaded digital materials that have been fully accessed, and services that have been delivered in their entirety.

Additionally, refunds are not available for purchases made more than 30 days ago, accounts that have been terminated for policy violations, or services that have been used extensively beyond the trial or evaluation period.

Payment Method and Processing

All refunds are processed to the original payment method used for the purchase. Credit card refunds typically appear within 5-7 business days, while bank transfers may take 7-10 business days depending on your financial institution.

For international customers, please note that currency conversion rates may affect the final refund amount. Any transaction fees charged by your bank or payment processor are not covered by briovaxenora and will be deducted from your refund.

How to Request a Refund

To request a refund, please contact our customer support team with your purchase details, including order number, purchase date, and the reason for your refund request. Our team will guide you through the process and ensure your request is handled promptly.

When submitting your refund request, please include any relevant information that might help us process your request more efficiently. This could include screenshots of technical issues, detailed explanations of service problems, or specific concerns about the purchased content.

Dispute Resolution

If you're not satisfied with our refund decision, you can escalate your concern to our senior support team. We're committed to finding fair solutions and will work with you to resolve any issues related to your purchase experience.

All refund disputes will be reviewed by our management team within 5-7 business days. We maintain detailed records of all transactions and communications to ensure fair and transparent resolution of any concerns.